Customer Support

MCM is Focused on Providing Excellent Customer Service.

We support our customers by offering equipment and system startup, trouble-shooting, preventive maintenance programs and equipment repair. All MCM and Kato equipment is supported by factory-trained technicians and by our engineering staff.

We are able to solve many field problems as they arise and pride ourselves on our response time. Our service technicians also perform repair work on a variety of 400 Hz equipment from other manufacturers.

MCM is able to set up maintenance programs to fit the individual users needs. If you have specific service needs or questions please contact us. Let us solve your problems.

The following is a partial list of services MCM can provide:

Services
  • 400-Hz system repair
  • Systems analysis and testing
  • Engineering design
  • Test reports
  • Construction supervision
  • System start-up
  • On-site service
  • Preventative maintenance programs
  • Training

MCM Offers Our Full Support For All Your System Installations.

Test Equipment Rental
Many users of 400 Hz equipment have qualified technicians on staff or persons available to perform maintenance, but lack the proper testing equipment. MCM can help. We keep test equipment, load banks, gate boxes, and much more equipment on hand and will rent this equipment on an as-needed basis. Equipment is regularly checked and shipped in custom-built, reusable packing crates.
Parts Sales

MCM maintains a large inventory of parts to support aviation and non-aviation equipment. Our pricing is always competitive and stock items are shipped from our warehouse in Burlingame, CA. To better serve and support our customers, we can provide a diverse base of suppliers including the following:

Air-A-Plane, Anderson Power Products, Central Manufacturing, Contact Industries, Crouse-Hinds, Curtis Instruments, FCX Systems, Governors of America, Hobart Brothers, Kato, Kofflin Equipment, Power Transmission Wire & Cable.

Component Repair
MCM supports 400Hz systems long after the equipment is in use. We routinely provide repair service to various system components such as voltage regulators and transformers. We have helped several customers by refurbishing gate boxes and rewinding motor generators. If your budget can't support complete replacement, we may be able to extend the system life through selective refurbishment.